Lighthouse invites a Retention Specialist to join a hands-on, fast-moving team focused on reducing churn across non-managed accounts. You will blend data, customer insight, and AI tools to design and execute scalable retention interventions that protect recurring revenue.Collaborate with Customer Engagement, Care, and product teams to build repeatable playbooks, refine messaging, and improve win-back outcomes while maintaining a high standard of customer care.#J-18808-Ljbffr