Experteer Overview
In this Technical Account Manager role, you partner with enterprise customers to drive platform adoption, long-term value, and revenue growth across Vonage’s CPaaS product suite. You’ll blend deep technical API knowledge with business-focused guidance, supporting customers from developers to executives. You’ll lead strategic conversations, review architectures, and steer cross-functional efforts to resolve complex challenges. This position offers a meaningful chance to shape customer outcomes at scale and contribute to Vonage’s mission of enabling programmable communications. You’ll work closely with cross-functional teams to connect customer use cases with Vonage capabilities and measurable

Compensaciones / Ventajas
• Serve as the primary point of contact for strategic enterprise accounts, building multi-threaded relationships from developers and product teams to C-suite executives
• Advise on integration architectures, troubleshoot API implementations, and share best practices across Vonage’s product portfolio (SMS, Voice, WhatsApp, RCS, Video, Verify)
• Lead Quarterly Business Reviews (QBRs), identify risks to customer health, and collaborate with Technical Experts, Product, and Engineering to resolve complex challenges
• Own revenue and direct margin growth for your book of business, forecast accurately, and execute retention and expansion strategies
• Develop outcome-driven success plans aligned to each customer’s objectives, driving platform adoption and long-term ROI




• Identify and develop upsell and cross-sell opportunities by linking customer use cases to new or underutilised capabilities, with Sales using usage data and engagement metrics
• Collaborate with Technical Solutions Managers (TSMs) within a pod model for complex solutioning and escalations, while retaining full ownership of commercial outcomes

Responsabilidades
• 5+ years of experience in Technical Account Management, Customer Success, or similar strategic customer-facing role with strong technical background in APIs or developer-facing products
• Deep, hands-on knowledge of CPaaS or API platforms: messaging (SMS, WhatsApp Business Platform, RCS), Voice/VoIP, Video, and Authentication/Verify
• Solid understanding of REST APIs, webhooks, SDKs, and software integration patterns; comfortable reading API documentation and troubleshooting with customers
• Proven track record of managing and growing complex enterprise accounts with significant ARR responsibility
• Exceptional communication skills for deep technical discussions with developers and engineers, and translating concepts for business/executive audiences
• Data-driven mindset, proficient in using health scores, usage analytics, and engagement metrics to identify risk and growth opportunities (Salesforce, Gainsight or equivalent)
• Proven ability to navigate complex, multi-stakeholder environments and drive alignment across competing priorities

Requisitos principales
• Competitive salary
• Private Medical Insurance (Adeslas)
• Group Pension Plan (Generali)
• Life Insurance and Group Personal Accident (VidaCaixa)
• Ericsson Care Line
• Discretionary Time Off (DTO)

📌 Technical Account Manager (España)
🏢 Vonage
📍 España