Experteer Overview As the linchpin for our Salesforce Service Cloud within a multi-center operation, you design scalable solutions that align business needs with DevOps practices. You partner with business units, development teams, and infrastructure to translate complex challenges into elegant, repeatable implementations. You drive continuous improvement, oversee deployment lifecycles, and ensure robust, high-quality service across 30 centers. This role offers impactful work at scale with a strong emphasis on data-driven, AI-enabled support.Compensaciones / Incentivos
- Solution design u0026 consulting to translate business challenges into scalable Salesforce solutions
- Sparring partner to evaluate ideas and demonstrate capabilities with Lightning Flows, Omni-Channel, and AI support (Einstein, Cognigy)
- Bridge between business units, development teams, and infrastructure operations to align on solutions
- Identify and drive system enhancements and roadmap prioritization
- Foresightful customization across 30 centers with complex permission models and automated workflows
- Release u0026 DevOps management from workshops to CI/CD and go-live




- System control u0026 monitoring from operational planning to event handling and escalation
- Develop and execute test plans in collaboration with teams
- Provide functional support on business processes and system status
- Lead knowledge sharing and end-user training for stakeholdersResponsabilidades
- Proven experience with complex, heavily customized Salesforce Service Cloud environments (service/customer support context preferred)
- Strong declarative development (Flows) with solid understanding of Apex or LWC for coding needs
- Hands-on knowledge of Java and SQL is valued
- Familiarity with modern Release Management and DevOps tools for Salesforce deployments
- Knowledge of Analytics platforms (CRM Analytics / Tableau) or QA/Performance tools (Leaptree) is a plus
- Strong analytical thinking, process optimization mindset, and ability to say no constructively
- Highly autonomous, results-oriented, flexible, resourceful, with a can-do attitude
- Excellent documentation and stakeholder management in an international team
- Desirable IT-related university degree; English fluent; German a plusRequisitos principales
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📌 Salesforce Service Cloud Consultant / Business Analyst (Barcelona)
🏢 Schwarz Gruppe
📍 Barcelona