PositionAbbott Ambassador – Madrid + (Ávila o Segovia)Primary ObjectiveThe Abbott Ambassador is responsible for driving client loyalty, growing existing business while improving profitability.Accountabilitiesa) ACCOUNT MANAGEMENT- Develop a Strategic Growth Plan at the territory level and leverage the plan on a daily basis.- Maintain accurate and up-to-date client data in MyDASH.- Execute Account Plan tactics to grow existing business by closing menu gaps (adding on assays), selling DHS solutions and upgrading and renewing service contracts.- Weekly work with client on business process, amplification of their health system via CRDx globalized and established frameworks.- Conduct Client Business Reviews every 90 days (Operational reviews) to ensure our clients and Abbott are honoring their commitments and execute on identified client needs.- Act as Abbott point of contact for clients to handle any issues or support requests (ordering and shipping inquiries & product issues).- Support renewal of existing business, with the Enterprise team, early in the process blocking competition from entering the account.- Work with client to ensure entire Abbott solution is being utilized as expected.B) GROW THE ACCOUNT- Assess utilization and inefficiencies on instruments and work with client to maximize testing capabilities.- Analyze test menu and ordering patterns to assess gaps and provide solutions.- Add solutions, including assays, software, and service offerings to help client achieve strategic priorities or improve efficiencies.- Deliver insights for operational improvement that will directly impact client KPI’s through assays, DHS, Hematology, and/or other solutions.- Drive Alinity, Hematology and Digital Health Solutions solutions at every account.- Continue to manage post-sales client support activities, such as:- Confidently operate all Alinity Instruments.- Install and configure assays on the Alinity instrument.- Perform assay integration,



calibration, precision, linearity and method comparisons for the Alinity.- Articulate performance of the assay, interpret data, draw insights.- Perform initial assay troubleshooting.C) CLIENT LOYALTY- Exhibit and articulate our value proposition and solutions.- Consult with client to improve operations and KPI’s.- Deliver insights to clients, as well as Enterprise team.- Develop relationships with all internal stakeholders: Lab Director / Manager, Department Supervisors (IA/CC/Hematology/Specimen Processing), Procurement, IT Manager, Medical Director.- Maintain a high NPS score (OneNPS and tNPS) at each account.- Address NPS “hot sheets.”- Leverage marketing collateral to demonstrate Core Diagnostics value through Client presentations, Workshops (Educational and Abbott internal), Client Business Reviews, Lead integration activities.- Participate in implementation activities per Test of Record (TOR) process.- Oversee progress of cross-functional implementation team (post-sale) with project manager.Education- Bachelor’s degree or equivalent experience required. Bachelor’s/Engineering degree in bio-medical/electrical/mechanical/medical technology/biology/pharmacy or commercial is preferred.Background- Minimum 4-5 years of experience in Diagnostic Industry with an emphasis on managing and expanding existing accounts, managing and improving customer relationships, improving profitability of accounts.- Ideally a proven track record in a similar position supported by management and customer references.- Excellent product and industry knowledge.- Strong understanding of key stakeholders and customer dynamics.- Strong solution selling and relationship building skills.- Excellent communication skills.- Fluent in local language and English, additional languages are advantageous.Impact of Position- Manage and expand existing accounts.- Manage and improve customer relationships.- Improve profitability of existing accounts.#J-18808-Ljbffr

📌 Abbott Ambassador - Core Lab (Madrid)
🏢 Abbott Laboratories
📍 Madrid