The Customer Engineering (CE) team at Moloco partners with the Business Development (BD) and Product/Engineering teams to be the trusted technical advisors for Moloco’s clients. You will help the retail media platform owners to successfully build an in-house advertisement business for clients using the Moloco Commerce Media (“MCM”), a machine learning-powered AdTech solutionWithin the MCM org, the Customer Engineering team (CE) is responsible for driving the successful adoption of Moloco Commerce Media, serving as GTM champions and technical experts.The CE team will drive the successful adoption of our products by advising clients on the best technical implementation and delivering training, architecture design consultations, and best practices.The CE team identifies gaps in the product, develops technical solutions, and communicates feature requests to product, engineering, and other cross-functional partners to shape product directionBe the trusted technical advisor for clients by offering guidance on platform integration, optimization, and troubleshootingUnderstand clients’ business objectives and challenges to provide tailored technical solutions and recommendationsCollaborate with BD teams to support pre-sales activities, including product demonstrations, technical consultations, and solution designLead technical implementation projects, including platform setup, configuration, and customization, to meet clients’ requirements and deadlinesConduct training sessions and workshops to educate clients on best practices, new features, and industry trendsProactively identify opportunities for process improvement, feature enhancements, and product innovation based on client feedback and market insightsStay abreast of industry developments, emerging technologies, and competitive landscape to maintain a deep understanding of the AdTech ecosystemBenefitsComprehensive health and wellness: Competitive health (100% coverage for you), dental,



vision and life insurance for you and your family. In addition, enjoy membership to Calm, Headspace, Spring Health, as well as fitness and health reimbursementsProfessional development: $2,500 Learning and Development stipend annually to grow yourself professionallyFood and snacks: Enjoy lunch on us. We bring lunch in for employees everyday, In addition, our kitchens are filled with healthy snacks and beverages for you to enjoyPaid parental leave: Our parental leave for primary and secondary caregivers have you covered when you welcome a new child into your familyUnlimited vacation: We encourage team members to take time off to relax and recharge with our versátil paid time off policy. We also offer leave time for various reasonsFinancial benefits: We provide equity and generous retirement benefits that help you prepare for your future. In addition, home office setup and phone, internet and transportation reimbursements- 8+ years of professional experience within cloud, software, or machine learning domain areas like software engineering, systems engineering, machine learning, cloud infrastructure architecture, networking, security, data and analyticsExperience in a technical role within the AdTech industry, preferably with hands-on experience in ad serving platforms, programmatic advertising, or related technologiesStrong technical and problem-solving skills, the ability to understand and troubleshoot systems and application flows, dive deep into complex problems & find their root causeDemonstrated experience to autonomously identify goals and effectively deliver the goals along with the cross-functional internal and external stakeholders5+ years in technical field roles – like Solutions Architect, Customer Solutions Engineer or Professional Services Consultant – in the retail or the AdTech industryComfortable communicating technical concepts to both technical and non-technical audiences3+ years of hands-on implementation, architecture design, or consulting experience in the application or the cloud infrastructure#J-18808-Ljbffr

📌 Senior Customer Engineer (Madrid)
🏢 Socket.dev
📍 Madrid