Picture this: short commutes, international colleagues, sunshine most of the year — and a role where you're actually learning how a global online business works behind the scenes.

Founded in 2008, our client is a major player in the international iGaming industry, operating multiple sportsbook and casino brands across global markets. With over 500 employees across seven locations, they combine scale with a people-focused culture.

They don't aim for "good enough." They aim for best-in-class customer experience, and that's where you come in.

The Role

This isn't a copy-paste customer service job. You'll become an expert on the company's sportsbook and casino products and act as a one-stop contact point for players.

You will handle daily communication via calls, live chat, and email, making sure players receive fast, clear, and professional support. No two days look the same, and that's part of what makes the role interesting.

You will:

Resolve customer queries across phone, chat, and email

Take ownership of complex cases and follow them through to resolution

Work directly with internal teams and external providers

Approve withdrawals and handle account-related processes





Process KYC documentation and conduct enhanced due diligence when needed

Run daily security and transaction checks to protect the business

Contribute to team KPIs and overall service levels

Share feedback to improve systems, FAQs, and internal processes

Support management with ad hoc analysis of customer trends

Requirements

Fluent Danish (written & spoken)

Comfortable working shifts

Strong problem-solving and analytical mindset

Able to multitask in a fast-paced environment

Interest in sports and casino is a plus

Previous customer service experience is beneficial

Development & Growth

Escalations

Fraud & Risk

Compliance

Commercial

Product

Benefits

Why Malta + this company works

You get:

Hybrid setup with real flexibility

Up to 40 days per year working remotely from anywhere

Relocation package + bonus scheme

International private health insurance

Wellbeing allowance

Home office setup bonus

Weekly and quarterly team events

Office breakfast (Tuesdays) & lunch (Mon/Wed)

This role is idóneo if you want international experience, industry knowledge, and a lifestyle upgrade, without putting your career on pause.

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📌 Danish-speaking Customer Support Expert - Relocation to Malta included (Alicante (Alacant))
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📍 Alicante (Alacant)