Experteer Overview

In this role you will serve as a trusted advisor to large enterprise clients from Barcelona, guiding strategic projects that maximize VTEX solutions. You’ll monitor product usage, propose tailored initiatives, and drive revenue growth through upsell and longer-term engagements.

You’ll collaborate with cross-functional teams to define scope, proposals, and pricing, ensuring high-value outcomes for customers. This position blends relationship management with strategic problem-solving to expand ACV and reduce churn. You will stay aligned with the product roadmap while advancing your own professional growth within VTEX.

Compensaciones / Incentivos

- Build and maintain strategic relationships with large enterprise clients and ensure high-level communication
- Understand client needs and propose tailored projects and solutions
- Monitor usage of products/services to identify improvement areas and value
- Act as trusted advisor to maximize return on VTEX solutions
- Identify upsell opportunities and contribute to revenue growth and GMV
- Develop performance-driven strategies to help clients sell more and better
- Anticipate churn risks and implement personalized action plans
- Drive expansion of Annual Contract Value (ACV) from leads to long-term agreements




- Stay updated on product roadmap and complete relevant certifications

Responsabilidades

- Solid experience in Customer Success, Account Management, or related areas with enterprise (Tier 1) clients
- Proven consultative account management, focusing on retention and revenue expansion
- Knowledge of churn reduction strategies and lifecycle engagement tactics
- Excellent verbal and written communication, including engagement with C-level stakeholders
- Strong analytical skills to interpret KPIs (NPS, churn, GMV, ACV) and drive decisions
- Experience with CRM/CS platforms (Salesforce, Hub Spot, Gainsight, or similar)
- Proactive, ownership-driven, problem-solving mindset
- Bachelor’s degree completed (preferably in Business Admin, Marketing, Engineering, or related fields)
- Availability for in-person client meetings when necessary
- Fluent English (global client work); Spanish/Italian/French/German are a plus
- Based in Barcelona with on-site presence four days a week (Mon-Thu) and remote Fri

Requisitos principales

- Competitive Salary
- Flexible work schedule
- Meal Allowance
- Transportation assistance
- Extended parental leaves
- Language scholarship: 80% subsidies in English and Spanish courses

📌 Commerce Engineer EMEA-APAC (Barcelona)
🏢 Vtex
📍 Barcelona