About the role

International SOS is the world's leading medical and security services company with over 12,000 employees working in 1,000 locations in 81countries. Established 35 years ago, we have become the market leader for an extensive client base of companies, NGOs, and governments around the world.

Key responsibilities

Retention

-Effectively account manage and retain all existing clients and achieve and exceed 100% of renewal gross profit sales budget on time.

-Ensure the sales end to end process is followed effectively and renewals are executed in a timely manner before expiry.

Growth

-Maximise cross and up sell opportunities with existing clients. Achieve and exceed 100% of allocated new and account extension business sales target.

-Foster business development opportunities with existing clients across borders internationally.

-Maximise business development opportunities with Joint Venture partner, Control Risks.

Engagement

-Develop and implement strategic Account Management Plans for Strategic clients : ensure account plans in place, and reviewed every 6 months, ensure business review candence in place.

-Fully own all aspects of the client onboarding, utilisation drive, reporting, compliant handling and internal advocacy on behalf of the client.

-Anticipate and uncover customer needs, requirements and market trends,



identify buying influences and develop contacts at the highest levels within existing accounts.

-Manage International SOS' level of service quality in the provision of medical and security solutions to the designated client base across the region.

Cadence

-Proficient with all company systems and processes, in particular, Salesforce and CPQ.

-Ensure all sales administration, sales forecasts, client activity, client mapping and information in Salesforce is accurate, reliable and timely.

-Develop and maintain a sales pipeline for new business and extension opportunities for Corporate Membership, Digital Travel Risk Mitigation, Medfit, training and consulting service product suite.

Collaboration

-Act as a support to the Client Services Director/Account Management Director in mentoring other account managers, both formally and on an adhoc basis.

- Take a leadership role in helping shape professionalise the account management function through championing best practice and industry-leading initiatives.

-Act as the primary inter-department liaison on operational / administrative matters with support from the Client Services Team for a client.

-Support the Client Services Director as required, and work with other Business Development Managers and Account Managers within the region on key clients or prospects, including renewals, tenders, up-selling and cross border sales.

📌 Key Account Manager (Madrid)
🏢 International SOS France
📍 Madrid