Experteer Overview La descripción completa del puesto cubre todas las habilidades asociadas, la experiencia previa y cualquier cualificación que se espera que tengan los solicitantes.

In this role you will drive data-informed decisions to optimize baggage operations and performance. You’ll work with cross-functional teams to translate data into actionable insights, dashboards, and narratives that support daily operations and strategic planning. You’ll lead data quality, integration, and model design to deliver reliable, self-service analytics.

This is a chance to shape how airlines and airports use data to improve passenger experiences and operational efficiency. Join a collaborative team at the heart of IATA’s baggage and performance initiatives.

Compensaciones / Beneficios

- Manage and deliver BI solutions for Baggage Operations with actionable insights
- Collaborate with product owners to define requirements and develop dashboards and reports
- Translate data insights into clear narratives and visualizations for stakeholders
- Lead discovery sessions to identify opportunities to improve efficiency and commercial outcomes
- Perform in-depth analyses (performance monitoring, causal analyses, hypothesis testing) to generate recommendations
- Act as baggage operations data steward: monitor data quality, warehouse performance, and data integration
- Define data models, data flows, source-to-target mappings, transformation rules,



validation criteria
- Build and maintain dashboards and self-service analytics tools
- Collaborate with stakeholders to validate data and align with business needs
- Define platform/data solution enhancements with IT and vendors
- Apply statistical methods and ML techniques to improve baggage operations
- Develop user guides and training materials for adoption of BI tools
- Provide user support for data, reporting, and platform issues

Responsabilidades

- Analytical and results-driven with strong BI and data analytics knowledge
- Proactive, capable of engaging multiple stakeholders to deliver data-driven solutions
- B.Sc. in related field or equivalent experience
- Experience in BI, xugodme reporting, data analytics, and dashboard development (aviation/ground ops preferred)
- Proficiency in PowerBI/Tableau, Excel and SQL for data operations and performance analysis
- Experience defining business requirements, dashboards, UAT, and deployment support
- Knowledge of statistical methods, KPI development, root cause analysis, trend forecasting
- Knowledge of baggage/airport ops and related systems (desirable: BHS, BRS, IATA 753)

Requisitos principales

- equal pay and family-friendly policies
- adaptable work options (remote/hybrid)
- work from abroad policy
- birthday off
- volunteering opportunities
- time off to support causes

📌 Business Intelligence Analyst, Baggage (Madrid)
🏢 Iata International Air Transport Association
📍 Madrid