Experteer Overview

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As a Senior Client Manager, you will build and manage long-term relationships with global clients and broker partners, offering proactive, consultative guidance on complex healthcare solutions. You will own renewal cycles, seek growth opportunities, and leverage data to drive value and better health outcomes. You’ll collaborate across functions to deliver integrated solutions and uphold a high standard of client service with autonomy.

This role blends commercial acumen with a people-centered culture at a leading health services company.

Compensaciones / Beneficios

- Serve as the main client and broker/consultant contact to ensure responsive service
- Maintain strong relationships through proactive communication and tailored advice
- Manage a portfolio of large corporate accounts with diverse funding arrangements
- Lead annual renewal cycles focusing on retention, growth, and pricing outcomes
- Collaborate with internal teams to resolve complex client needs and deliver integrated solutions
- Identify opportunities to improve client outcomes via product development or service enhancements
- Support growth by expanding relevant products/services across the portfolio
- Communicate regulatory or process updates clearly to clients




- Handle escalations related to eligibility, billing, and service delivery
- Maintain accurate client data and insights in internal systems (e.g., Salesforce)
- Mentor colleagues and contribute to team knowledge sharing

Responsabilidades

- Proven experience in account management, client services, or a similar role
- Fluent/Native German
- Knowledge of healthcare products/services or a regulated/service-led industry
- Experience managing complex client relationships with consultative solutions
- Excellent communication and presentation skills
- Strong influencing and meeting-leadership capabilities
- Creative problem-solving and practical solution xugodme delivery
- Commercial awareness balancing client needs with business objectives
- High emotional intelligence (empathy, adaptability, active listening)
- Strong negotiation and relationship management skills
- Comfort with data-driven decision-making
- Proficiency in Microsoft Office and CRM systems (e.g., Salesforce)
- Experience in international or multi-market environments is advantageous
- Additional language skills are a plus

Requisitos principales

- Competitive salary
- Multicultural and hybrid working environment
- Private Medical Insurance
- Employee Wellbeing Benefits
- Educational Development Program

📌 Client Manager German Speaking (Madrid)
🏢 Cigna
📍 Madrid