About Ukio

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Ukio is a Barcelona‑based startup focused on providing fully furnished apartments for stays starting at one month, operating across Europe.

Responsibilities

- Manage the pre‑arrival journey and onboarding of guests, ensuring documentation collection, pre‑arrival checks, and coordinate check‑in logistics.
- Track and monitor security deposits, amenity basket inventory, and support invoice coordination and payment follow‑ups.
- Act as a point of coordination for key guest accounts, resolve maintenance or operational matters, and proactively identify risks that could affect guest satisfaction.
- Collaborate closely with Operations, Maintenance, Housekeeping, and Sales teams to deliver a high‑quality guest experience, monitoring work orders and service requests.
- Maintain accurate reporting, account records, and operational documentation, and identify opportunities to improve workflows and internal coordination.
- Triage guest and internal support tickets, assess urgency and priority,



route requests to appropriate teams, and ensure timely follow‑up.

About You

- Open to a temporary contract of 6 months.
- Proficient in English (C1) and Spanish.
- Excellent customer service, communication skills, and strong attention to detail.
- Proactive problem‑solver with a guest‑focused mindset.
- Able to manage multiple tasks in fast‑paced environments and collaborate across departments.
- Adaptable, quick learner, and eager to take on new challenges.
- Committed to delivering exceptional guest experiences.

Benefits

- Hands‑on experience in one of Europe’s fast‑growing startups.
- Opportunity to work on real projects with ownership from day one.
- International, collaborative working environment with cross‑functional teams.
- Team events and activities fostering a positive company culture.
- Versátil and dynamic startup atmosphere. xugodme

Ukio values diversity and inclusion and encourages applications from all backgrounds.

📌 Corporate Guest Experience Coordinator (Barcelona)
🏢 PVH (Tommy Hilfiger/Calvin Klein)
📍 Barcelona