Hello! Welcome to Plaza Premium Group, we're people passionate about "Making Travel Better". We are a integral company with team members from all walks of life, together we are #PPGFamily, together we are building a legacy. You don't need to be from this industry, you do need to be passionate. Join our family today.
Together, we'll make travel better. We are seeking a trainee that can assist us in providing the best possible care to the passengers that arrive and leave our lounges, making sure that we obtain positive feedback in the Happy or Not/Rate Now platform. The role requires pleasant client treatment, excellent attention and ability to solve problems and good English communication skills. Job responsibilities:
Support customer care, addressing common complaints and establishing resolution processes in person
Constant communication with clients in the Lounges, assessing details of their experience and trying to solve them,
in order to guarantee a good overall evaluation
Aid in developing a rapport with the passengers in the VIP Lounges, to guarantee their openness and trust in our business Assist in analyzing and monitoring the Happy or Not/Rate Now platform to identify possible gaps in customer treatment.
Job requirements: Bachelor’s degree in the Hospitality Industry, International Relations, International Markets or related fields
Possibility of signing a collaboration agreement with a university.
Exceptional interpersonal and team collaboration skills.
Excellent command of written and spoken English and Spanish.
Ability to work under pressure, prioritize tasks effectively, and deliver results.
Able to work in person in the Adolfo Suarez-Madrid Barajas Airport.
📌 Customer Care Trainee (Madrid)
🏢 Plaza Premium Group
📍 Madrid
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