Join Foundever as a Teleoperador/a Technical Customer Support Specialist for an exciting international project in the premium automotive sector.

Antes de solicitar este puesto, por favor, lea la siguiente información sobre esta oportunidad que encontrará a continuación.

If you enjoy customer interaction, technical problem-solving, and working in a multilingual environment, this opportunity offers stability, professional growth, and a modern hybrid model in Madrid.

Provide technical customer support via phone and email.

- Handle Level 1–2 technical incidents and service-related queries.
- Register and follow up customer cases using CRM and ticketing systems.
- Deliver high-quality customer experience in Portuguese, English, and Spanish.
- Escalate complex cases following internal procedures and quality standards.
- Support customers in a professional and solution-oriented way as a teleoperador/a specialist.





Permanent contract from day one.
- Full-time schedule (39h/week).
- Monday to Friday shifts between 9:00 and 19:00.
- Hybrid model:
- Remote work on Mondays and Fridays

- Paid training during working hours.
- Portuguese native or bilingual level.
- Advanced English and Spanish (C1 or higher).
- Interest in technical support and premium customer experience.
- Ability to work with digital tools and structured processes.
- About Foundever Foundever is a integral leader in customer experience solutions, combining innovation, technology, and human talent to support some of the world's most recognized brands. xugodme

Hay opciones de teletrabajo/trabajo desde casa disponibles para este puesto.

📌 Customer Service Agent - Portuguese, English & Spanish Electric Vehicles Project | Hybrid - Madrid
🏢 Foundever
📍 Madrid