Led by Rodolphe Saadé, the CMA CGM Group, a integral leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air, and logistics solutions.

¿No sabe con seguridad qué habilidades necesitará para esta oportunidad? Simplemente lea la descripción completa a continuación para obtener una idea clara de los requisitos del candidato.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.

Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

More information

our office in Barcelona, we are looking for a:

Customer Service Professional (f/m/d)

in Spain and reporting to the Customer Care Supervisor.

THE ROLE AND MISSION





Coordinate internally and/or respond to customer queries related to shipment

Monitor shipment according to customer status and track and trace upon delivery

Maintain daily, weekly and monthly reports/dashboards to stakeholders

Participate to the promotion of relevant products or services when talking to customers

Contact customers and manage/ coordinate system modifications when needed

Give guidelines and support booking or VIP/Special desk teams on all topics (process, dispute, customer profiles, etc.) if applicable

SKILLS

Customer knowledge

Knowledge of the legal and/ or regulatory frame

Knowledge of commercial policy and offers

Customer service/ user support

Hygiene, safety and environment rules

Booking

Commercial relation

Customer invoicing

English & Portuguese

Software / IT Applications

OUR VALUES

CMA CGM Group is proud to define itself as a family business built on strong human values.

Excellence

Exemplarity

Imagination

Boldness

CMA CGM respects, supports and values diversity in all forms. We seek to avoid discrimination and are committed to equal opportunities for all our employees.

Our long-held inclusive policy improves performance, creates growth opportunities for all, aligns with our customer's values and enhances employee engagement. xugodme

Join us and discover a world of opportunities.

📌 Customer Service Professional - (Temporary Position) (Barcelona)
🏢 CMA CGM
📍 Barcelona