Customer Success Manager (CSM) - SAP Academy for Customer Success - Spain (Hybrid)

The official recruitment begins August 2026. By applying to this position, you have the option to get in contact with us early in the application cycle for our SAP Academy for Customer Success Program starting March 2027. We will host info sessions about the Program in the months ahead.

Who You’ll Become The Customer Success Manager (CSM) works directly with customers to guide them through their business journey with our solutions. The CSM works to increase customer satisfaction, retention, renewals, references, and upsells for Cloud products within their assigned solution portfolio. The CSM oversees key customer milestones throughout the customer lifecycle, from deal signature through system provisioning, monitoring implementation progress, and business case achievement.





The CSM is expected to serve as the strategic point of contact for the customer within the assigned solution portfolio and to leverage appropriate resources across SAP functions to maintain overall customer health.

What You’ll Do

- Successfully complete a 10‑month learn‑apply program, which includes classroom phases and field phases with your CSM team, enhancing your support in the CSM role.
- Immerse yourself in multi‑dimensional, experiential learning focused on digital transformation, general intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
- Enhance skills around your solution portfolio, managing customer retention, and driving value realization.
- Receive onboarding in your local market with on‑the‑job training and mentoring by a senior CSM professional.
- Work both behind the scenes and directly with customers.
- Upon successful completion, move into a direct customer‑facing CSM role in your market with ongoing mentoring and coaching support.

📌 Customer Success Manager (CSM) - SAP Academy for Customer Success - Spain (Hybrid)
🏢 Sap
📍 Madrid