Who you are

- 1 to a maximum of 2 years of relevant experience in Customer Success Manager/Account Management

- Spanish, French and full proficiency in English is needed

- Experience communicating difficult, technical concepts with customers in a professional and thoughtful way

- Experience in balancing multiple tasks and customer needs simultaneously. Ability to prioritize your workday independently

- Ability to handle working in a fast-paced work environment

- Experience working with software (Saas exposure)

- Beyond is passionate about diversity and cultivating our team’s potential. If you’re hungry for a good opportunity, but don't meet every point in this , please apply anyway!

What the job involves

- Beyond is looking to add a Customer Success Manager to our growing team

- Reporting to our Manager of Customer Success SMB, EMEA, you will have the opportunity to be a key asset in developing and executing our strategy

- This is an exciting opportunity for someone with a solid grasp of customer success processes who’s looking to take their expertise and build something new!

- You’ll develop & implement new processes, drive the results of the initiative, and serve as a go-to resource for other team members

- Acting as the first point of contact for all SMB clients' journey with Beyond

- Hosting training webinars on revenue management best practices and how to effectively use our tool to increase revenue

- Performing regular check-ins with key stakeholders to ensure customer goals are being met





- Proactively managing relationships with accounts to maintain overall customer health

- Monitoring and reporting on the health and risk of accounts

- Securing annual subscription renewals
- Responding to requests for support in a timely manner

- Documenting learnings to assist troubleshooting efforts of other team members

- Proactively creating expert customer content (e.g. helpdesk articles, videos, training quizzes) to guide our customers

- Contributing to the development of customer support processes as our customer base continues to grow

The application process

- Your application will be personally reviewed by a member of the Beyond hiring team and if there is a match in your experience and the role, you will:

- Have a video conversation with someone on our Recruiting team. This is a high-level conversation about your experience and interest, but also an opportunity for you to learn more about us

- Meet with our Manager of Customer Experience, EMEA for a deeper dive video conversation

- Complete an assignment relevant to the role and meet with a few additional members of the Customer Experience team

- Have a final interview with a member of our Executive team

Benefits

- Unlimited paid time off

- Global collaboration

- Equity options

- Paid parental leave

- Home office equipment purchasing
- 4% 401K match

- Private Health Insurance Plans

- Versátil work options

- Accessible senior leadership

- Professional development budget

- International travel opportunity

📌 Customer Success Manager (Barcelona)
🏢 Beyond
📍 Barcelona