HBX Group is a leading B2B ecosystem player in the TravelTech space, connecting and empowering businesses in the ever-evolving world of travel. Our cloud-based technology platforms offer fast and reliable access to a unique portfolio of travel products & services, while rich data and intelligence seamlessly connect supply and demand worldwide.

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We have over more than 3,000 experts worldwide, including specialists on the ground who provide insights and support to boost trading even further, especially in the most hard-to-reach segments. This unique blend of technology, data and passionate people serves as a catalyst for all businesses aiming to unlock their full potential in the travel arena.

We are looking for a proactive and customer-focused Customer Success Specialist to join our team at Civitfun, Part of HBX Group, to manage and develop a portfolio of strategic clients, including enterprise and high-value accounts. In this role, you will build strong, long-term customer relationships, drive product adoption, improve customer satisfaction, and maximize retention and revenue growth.

This position also serves as an escalation point for customer issues and provides team lead backup support when required.

Lead customer onboarding, implementation, and adoption activities to ensure a seamless customer experience.





Monitor customer engagement and usage trends to deliver data-driven recommendations and best practices.

Maintain accurate account documentation, customer health reports, and success plans.

Support team continuity and performance by sharing knowledge, documenting processes, and providing leadership backup when required.

Strong customer-centric mindset with a passion for delivering exceptional customer experiences.

Analytical mindset with the ability to interpret customer data and identify trends.

Experience using CRM and customer success platforms.

3+ years of experience in Customer Success, Account Management, Client Services, or a related customer-facing role.

~ Background working in a SaaS, technology, hospitality technology, or software environment is highly desirable.

~ Experience collaborating with Sales, Product, and Support teams to deliver customer outcomes.

~ Previous experience acting as an escalation point or providing team leadership support is an advantage.

Join us and help create exceptional customer experiences while driving long-term customer success and business growth.

At HBX Group, we believe that diversity drives innovation and makes travel a force for good. You will have the opportunity to work for a company that is going through significant change in becoming the world ́s leading travel services provider. Hay opciones de teletrabajo/trabajo desde casa disponibles para este puesto. xugodme

Hay opciones de teletrabajo/trabajo desde casa disponibles para este puesto.

📌 Customer Success SpecialistB Travel Tech), Hybrid Mallorca (Algaida)
🏢 HBX Group
📍 Algaida