Experteer Overview

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In this role, you will be the first point of contact for existing customers in the Portuguese market, helping to retain and grow a portfolio of clients. You will build long-term relationships, understand client needs, and identify product improvements and upsell opportunities. You’ll work closely with the Customer Experience team to drive client satisfaction and reduce churn through proactive support and regular touchpoints.

This is a chance to influence customer journeys at scale within a fast-growing SaaS company that values inclusion and collaboration.

Compensaciones / Incentivos

- Identify upsell opportunities and generate revenue from each client
- Build strong client relationships through regular video calls and gather requirements
- Provide after-sales support to retain customers




- Ensure prompt and accurate responses to client queries
- Identify trends and suggest product improvements to enhance customer journeys

Responsabilidades

- Experience in customer service and sales, preferably in online support
- Analytical, organized, and able to multitask
- Comfort with digital tools and new tech
- Interest in xugodme the B2B SaaS environment
- Effective communicator with quick empathy
- Proactive and able to contribute new ideas
- Native Portuguese and professional English

Requisitos principales

- Alan private health insurance
- High growth, multicultural environment
- Wellhub fitness benefits
- Cobee expense savings
- Language classes
- Office breakfast and organic fruit

📌 CX Account Manager Portuguese Market (Barcelona)
🏢 Factorial Hr
📍 Barcelona