Experteer Overview

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In this global leadership role, you shape Allianz Partners’ customer experience strategy by turning feedback and operational data into actionable insights. You lead a CX analytics team to improve journeys, drive satisfaction and loyalty, and embed a customer-centric culture across the organization. You work with senior leaders to guide strategic decisions through data-driven recommendations and VoC intelligence.

This is a chance to impact customer outcomes at scale and advance a truly analytics-driven CX program.

Compensaciones / Beneficios

- Develop and evolve the global Customer Experience Insights framework
- Leverage VoC data, metrics, and AI-driven analytics to generate actionable insights
- Build models to assess CX initiative impact for strategic decisions
- Lead the CX Insights team in identifying trends, pain points, and opportunities
- Transform feedback and data into dashboards, stories, and recommendations




- Drive end-to-end customer journey analysis across multiple Lines of Business
- Identify friction points and prioritize impactful initiatives
- Partner with senior leaders to embed customer-centric thinking in products and processes
- Facilitate workshops with integral/local stakeholders to drive CX initiatives
- Define and monitor CX performance metrics and KPIs and support continuous improvement

Responsabilidades

- Proven experience in Customer Experience, Customer Insights, Strategy, xugodme Analytics, or related field
- Experience leading teams in complex, international organizations
- Track record turning customer insights into measurable business outcomes
- Experience in insurance, assistance, financial services, or similar customer-focused industries is valued

Requisitos principales

- development and targeted programs
- international mobility
- health and wellbeing programs
- work-life balance
- global environment
- career progression

📌 CX Insights lead (Madrid)
🏢 Allianz
📍 Madrid