Experteer Overview

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In this role you lead a team of Key Account Managers responsible for Factorial’s most strategic enterprise clients. You own the commercial outcomes across a portfolio, driving renewal health, expansion revenue, and deeper product adoption. You’ll interact with C-suite stakeholders and partner with Product and Finance to influence roadmap and pricing.

This is a core enterprise leadership position within a high-impact growth segment, where you shape how large accounts renew and grow with Factorial.

Compensaciones / Ventajas

- Own Net Dollar Retention, Gross Renewal Rate, and expansion ARR across the full portfolio.
- Lead or co-lead complex, high-stakes contract renewals with senior buyer involvement.
- Manage executive relationships with C-level stakeholders, Procurement Directors, and HR leaders.
- Define and enforce account health governance, including stakeholder coverage, QBR cadence, and usage benchmarks.
- Develop and coach a team of 4-5 KAMs to operate at senior commercial levels.




- Represent the enterprise customer base in cross-functional discussions with Product, Engineering, and Finance to inform roadmap and pricing.
- Own renewal forecast and provide methodology-backed pipeline visibility to VP and CFO on a monthly basis.

Responsabilidades

- Enterprise SaaS/Consultancy background with 4+ years in enterprise CS, AM, or related commercial roles; prior people leadership experience.
- Proven history of owning revenue metrics (NDR, GRR, expansion ARR) and achieving targets.
- Executive-level negotiation experience with procurement teams and C-suite decision-makers.
- Experience managing and developing individual contributors in a commercial setting.
- Analytical rigor with understanding of NDR, GRR, NPS, churn and renewal forecasting.
- Native Spanish and fluent English (additional languages a plus). xugodme
- Ability to thrive in fast-paced environments with developing processes.

Requisitos principales

- Alan private health insurance
- Multicultural and friendly environment
- Wellhub gym and wellness benefits
- Cobee expense management
- Language classes
- Office breakfast and organic fruit

📌 CX Enterprise Account Management Manager Spanish Market (Barcelona)
🏢 Factorial Hr
📍 Barcelona