Are you a Danish speaker with a passion for IT and customer support? Join a leading multinational BPO technology company in the beautiful city of Malaga!

Why Join us?

- Work in an international and multicultural team
- Career growth opportunities with specialized training
- Competitive salary and benefits package
- Fully paid training on company procedures and technology
- Office located in the heart of Malaga

Responsibilities:

- Provide 1st-level IT support via phone, email, chat, and self-service portal
- Assist employees with system operations and troubleshooting
- Perform root cause analysis and resolve technical issues remotely
- Monitor and categorize IT tickets in the ITSM system
- Use internal knowledge databases for efficient issue resolution
- Collaborate with 2nd-level support teams and external providers

Requirements:

- Fluent in Danish (C1/C2 level) both written and spoken
- Good command of English (B2 level)
- Experience in 1st or 2nd level IT support, ideally in a large company environment
- Strong knowledge of Windows 10, Office 365,



MS Teams
- Familiarity with ITSM ticketing systems (ServiceNow preferred)
- Analytical mindset and problem-solving skills
- High customer service orientation and attention to detail
- Willingness to learn and develop technical skills

What We Offer:

- Competitive salary based on experience and performance
- Full paid training on company tools and processes
- Career development programs and specialized courses
- Friendly and dynamic work environment
- Guidance and support for career growth
- Work schedule: Monday to Sunday, 09:00 AM - 06:00 PM (39 hours per week)
- Office in central Malaga

Why Malaga?

- Warm Mediterranean climate and stunning beaches
- Affordable cost of living and high quality of life
- Thriving expat community and international atmosphere
- Rich culture, history, and vibrant social scene

Interested? Apply today and become part of our team!

📌 Danish-Speaking Technical Support Advisor Malaga, Spain (Málaga)
🏢 Cross Border Talents
📍 Málaga