What you’ll do We are looking for a Front Office Agent to join the team at SLS Barcelona. Under the guidance of the Front Office Manager, you will be responsible to provide a naturally friendly, helpful and responsive level of service to all our guests, ensuring a high level of guest satisfaction.

-Deal with the arrival and departure processes for all guests, ensuring the accuracy of data in all systems. -Greet and assist guests in a warm, courteous, and professional manner. -Handle cash and credit transactions, ensuring the accuracy of guest billing.

-Handle guest complaints and inquiries promptly in a professional and empathetic manner, aiming for swift and satisfactory resolution, and striving to resolve issues to ensure guest satisfaction. -Ensure guests receive accurate and timely information about hotel amenities, services, and local attractions. -Always know what events and activities are on schedule and maintain a deep understanding of the local area to provide guests with information about attractions, restaurants, and services.

-Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns.

-Ensure all guests are quoted the correct rate as per the selling strategy and website. -Ensure all telephone calls are answered as quickly and efficiently as possible. -Report any issues to the correct department and check to ensure the work has been completed. -Ensure that the reception and public areas are clean, tidy and presentable at all times.

What we are looking for...



-Minimum of 2 years of Front Office experience, preferably in an upscale or lifestyle brand hotel. -Previous experience with pre-opening of a hotel is a big plus. -Someone who understands, celebrates and embraces the SLS brand values.

-Ability to multitask and work in a fast-paced environment. -Proactive, positive, energetic, dynamic, emphatic, team-worker, with a high-level attention to detail and passion for hospitality. -Excellent verbal and written communication skills.

Fluent in Spanish and English -Knowledge of Chinese is highly desirable. -You make people feel good - your team, guests, and colleagues alike. You make a positive impact. -You learn quickly and adapt to SLS’s unique culture.

-You are humble and open to ideas. We leave our ego at the door and help get things done. -You’re up for doing things differently and trying (almost) everything once. -You want to be part of a team that works hard, supports each other and has fun along the way.

What's in it for you... -The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a integral brand. -The chance to challenge the norm and work in an environment that is both creative and rewarding.

-Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity. -Plenty of opportunity for development. -Excellent discounts across the entire Ennismore family of brands.

📌 Front Office Agent (Barcelona)
🏢 SLS Barcelona
📍 Barcelona