Experteer Overview

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As IT Account Manager, you drive end-to-end management of the AGN service lifecycle and serve as the key interface between Allianz Technology and Allianz operating entities. You strengthen AGN service perception by delivering measurable improvements and managing customer relationships across Europe. You align AGN strategy with customer priorities and coordinate with global squads to optimize KPIs, SLAs, and value delivery.

This role combines technical insight with strong communication to shape solutions and foster collaboration in a multinational environment.

Compensaciones / Ventajas

- Own and manage the end-to-end AGN service lifecycle
- Drive improvements in AGN service perception (AES, NPS)
- Manage customer relationships with key OE stakeholders
- Address customer requirements and escalations with AGN squads




- Coordinate official AGN communications and align AGN strategy with customer priorities
- Drive AGN marketing and value proposition
- Coordinate with global AGN squads and manage service KPIs, SLAs, and pricing discussions
- Support risk, incident, and problem management

Responsabilidades

- Technical background in enterprise IT network infrastructure
- Knowledge of the AGN service portfolio (desirable)
- Networking certifications such as xugodme CISCO (a plus)
- Fluency in English and German
- High precision, reliability, and strong teamwork skills
- Excellent communication and relationship-building abilities
- Willingness for international travel
- Basic AI knowledge and interest in AI tools and technologies

Requisitos principales

- hybrid work model
- bonus scheme
- pension
- employee shares program
- employee discounts
- lifelong learning

📌 IT Account Manager - German Speaker (m/f/d) (Barcelona)
🏢 Allianz
📍 Barcelona