Are you passionate about IT support and fluent in German? Were seeking a Technical Support Advisor to deliver top-notch assistance to employees via phone, email, chat, and our self-service portal. Youll play a key role in troubleshooting IT issues, supporting system operations, and collaborating with 2nd-level support teams to resolve complex technical matters.

Key Responsibilities

Provide 1st-level IT support to client employees, addressing issues through various channels and ensuring timely resolution

Perform root cause analysis and troubleshoot issues using phone or remote access tools

Track and categorize IT tickets, prioritize requests, and provide updates using the ITSM system

Deliver high first-resolution rates by leveraging knowledge databases and collaborating with the clients extended support teams

Qualifications

Languages: C2-level German and advanced English proficiency

Experience: 1+ years in IT support (1st or 2nd level), ideally in a large organization

Technical Skills: Solid understanding of Windows 10, Office 365, and MS Teams,



with troubleshooting experience for both hardware and software

Soft Skills: Strong analytical approach, attention to detail, and a high sense of responsibility

Tools: Familiarity with ITSM ticket systems (ServiceNow experience is a plus)

Additional: ITIL V4 knowledge is a plus; motivated to grow technical and interpersonal skills

Whats in It for You?

Competitive Remuneration: Based on experience and performance

Full Training Program: Comprehensive onboarding to get you fully equipped for the role

Career Development: Access to career programs, specialized courses, and even language classes

Supportive Team Environment: Join a dynamic and friendly team with a focus on growth

Prime Location: Modern office in the heart of Barcelona

Flexible Work Schedule: Monday-Sunday, 09:00 AM - 06:00 PM (39-hour week)

Ready to take your IT career to new heights? Apply today and be a part of our integral team!

📌 Join Us as a German-Speaking Technical Support Advisor in Barcelona!
🏢 Cross Border Talents
📍 Barcelona