Experteer Overview

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As Program Manager CPS, you own a key client program end-to-end, ensuring operations meet client requirements, KPIs and service expectations. You coordinate between client, KAM/CRM, technical consultants and general operations to keep the program aligned across the network. Most work is internal with a smaller portion engaging the client to clarify needs and close gaps.

You drive process improvements, audits, and rollout of program changes that translate client demands into operational excellence.

Compensaciones / Beneficios

- Monitor and report program KPIs (service delivery, turnaround time) daily/weekly and drive corrective actions across labs and operations until KPIs recover
- Coordinate with global operations, laboratories, KAMs, CRM and technical consultants to deploy client requirements across BV network
- Translate client requirements into clear operational instructions and ensure deployment across the network




- Engage with client to understand expectations, close service gaps and align on priorities
- Resolve issues via internal processes (IMP/CAR), document actions and follow-ups, and escalate recurring problems
- Coordinate program, technical and in-line QC audits and push for simplification and standardization
- Translate client-driven changes into operational requirements and lead their rollout across internal stakeholders
- Design and deliver program training for labs and operations (MyLearning, xugodme webinars, conferences, video calls) for consistent application

Responsabilidades

- experience in program management and cross-functional coordination
- ability to monitor KPIs and drive corrective actions
- ability to translate client requirements into operational instructions
- strong stakeholder management and cross-cultural collaboration
- auditing and continuous improvement mindset
- training design and delivery experience

Requisitos principales

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📌 Manager (Lugo)
🏢 Bureau Veritas
📍 Lugo