WE ARE HIRING! Patient Support & Commercial Operations Lead Neuraxpharm is looking for people who want to make a difference and improve patients’ lives within the CNS area. We want individuals who will go the extra mile and make great things happen.

Being part of this team does not mean you are just working for a company, but for a cause! Neuraxpharm is looking for a Patient Support & Commercial Operations Lead based in Barcelona (hybrid role)

Your Mission We are looking for a Patient Support & Commercial Operations Lead to own and continuously evolve our Patient Support Service operating model, ensuring seamless and scalable experience for patients, healthcare professionals and affiliates.

As the owner of the Patient Support Service, you will lead partner governance, drive the launch and expansion of services across multiple European markets, and act as the key link between Business and IT. In parallel, you will contribute to building and strengthening Commercial Operations capabilities within the MedTech Unit.

Your Major Accountabilities

- Patient Support Service Ownership & Governance
- Act as the business owner of the Patient Support Service operating model and outsourced service providers.
- Lead partner governance, ensuring service quality, compliance, contractual adherence, KPI and SLA performance.
- Own and continuously evolve operational processes, workflows, governance frameworks and service documentation.
- Drive issue resolution, continuous improvement initiatives and country-specific adaptations.
- Ensure the service model remains scalable, efficient and aligned with business objectives and future growth plans.
- Country Activation & Market Expansion
- Lead the launch and operational activation of Patient Support Services across European markets.
- Coordinate onboarding and readiness activities across Commercial, Regulatory Affairs, IT, Legal, Finance and external partners.
- Support localization of service models and processes according to country-specific requirements.
- Ensure successful launch execution and scalability as the business expands.
- Business Process & Digital Solutions Management
- Act as the bridge between Business and IT,



translating business needs into operational and digital solutions.
- Define, optimize and document business processes and service workflows.
- Support system implementations, enhancements, testing and deployment activities.
- Ensure digital solutions effectively support patient, HCP and business objectives.
- Commercial Operations & Excellence
- Support the development and continuous improvement of Commercial Operations capabilities within the MedTech Business Unit.
- Coordinate operational readiness initiatives across affiliates and markets.
- Monitor business performance, KPIs and reporting activities.
- Contribute to Commercial Excellence initiatives and cross-functional business projects that support business growth.

We Would Like You To Have

- +5 years of experience in Patient Support Services, Commercial and Business Operations, Healthcare Services, MedTech.
- Proven experience managing external vendors and outsourced service providers.
- Strong business analysis, process design and continuous improvement capabilities.
- Experience leading cross-functional projects and coordinating stakeholders across multiple countries.
- Ability to translate business needs into operational and digital solutions, working effectively with IT and business teams.
- Strong analytical, problem-solving and stakeholder management skills.
- Knowledge of patient-related operational processes.
- Fluent English.

About Us Neuraxpharm is a leading European specialty pharmaceutical company focused on the treatment of the central nervous system (CNS), including both psychiatric and neurological disorders. It has a unique understanding of the CNS market built over 40 years. Neuraxpharm is constantly innovating,



with new products and solutions to address unmet patient needs and is expanding its portfolio through its pipeline and acquisitions.

The company has c. 1,000 employees and develops and commercializes CNS products through a direct presence in more than 20 countries in Europe, two in Latin America, one in the Middle East, one in Australia, and globally via partners in more than 50 countries. Neuraxpharm is backed by funds advised by Permira.

Neuraxpharm manufactures many of its pharmaceutical products at Neuraxpharm Pharmaceuticals (formerly Laboratories Lesvi) in Spain.

Be part of the team where you can count on us to deliver:

- Individual Professional development in a leading European pharmaceutical company with an ambitious international growth strategy.
- Attractive remuneration according to the experience and skills provided.
- An inspiring leadership team that drives performance.
- An inclusive culture promoting diversity across the teams that will inspire you every day with a passionate, a dynamic, a result focused and an expert&excellent; team!

Interested in knowing more? Have a look at what Neuraxpharm culture represents and what makes us a great place to work: www.neuraxpharm.com If you want to join us, this is your opportunity! WE COUNT ON YOU , YOU COUNT ON US At Neuraxpharm’s we ensure an inclusive, diverse, safe and respectful work environment for everyone in its organization.

As we care for our people as much as we do for our patients, we are committed to guaranteeing a healthy, inclusive and equal opportunity workplace that enables employees to develop their professional potential, while ensuring their individual and collective satisfaction. We are guided by a Diversity & Inclusion policy to ensure a business culture based on the principles of diversity, equality and inclusion. Our policy complies with European legal regulations and includes the necessary standards, processes and measures to be taken in the event of discrimination or harassment against any employee of the company.

We embrace and promote different cultures, gender identities, seniorities, ages and mindsets within the workplace, to bring different perspectives, styles and experiences to our business.

📌 Patient Support & Commercial Operations Lead (Sant Joan Despí)
🏢 Neuraxpharm
📍 Sant Joan Despí