Senior Digital Product Lead

Join a newly created opportunity to lead digital experience initiatives that enhance online security, improve member outcomes, increase digital self‑service, and drive operational efficiency. Working across business and technology teams, you'll be the digital experience lead partnering with our implementation vendor to deliver a Customer Identity and Access Management (CIAM) solution, while supporting broader Member Online initiatives that deliver meaningful outcomes for members and the organisation.

About The Role

- Be the digital experience lead of strategic initiatives, commencing with the implementation of a Customer Identity and Access Management (CIAM) solution.

- Drive the delivery of Member Online enhancements and digital self‑service initiatives that improve member experience and reduce operational effort.

- Collaborate with business, technology, security, risk, architecture, vendor and delivery stakeholders to ensure successful project outcomes.





- Influence and guide digital experience and customer journey design decisions, ensuring solutions are intuitive, accessible and member‑focused.

- Identify, manage and elevate risks, dependencies and delivery issues to support successful delivery outcomes.

- Provide regular reporting, updates and insights to senior leaders and project governance forums.

- Support the prioritisation and delivery of broader digital optimisation and transformation initiatives.

- Balance member experience, operational efficiency, risk and commercial considerations when making delivery decisions.

- Work closely with internal and external delivery partners to ensure projects are delivered on time, within scope and aligned to organisational objectives.

What we're looking for

- Experience leading or supporting a Customer Identity and Access Management (CIAM) implementation or migration within a

📌 Senior Digital Experience Lead (Vic)
🏢 CareSuper
📍 Vic