For a temporary 12 month contract we are looking for an experienced professional fluent in French, Spanish, and English who enjoys providing excellent service, a highly proactive individual to represent our values in front of our customers.

¿Tiene las siguientes habilidades, experiencia e impulso para tener éxito en este puesto? Descúbralo a continuación.

As a Supply Chain Customer Experience Agent you will be the primary contact to provide supply chain support for our EUR- Taste division and meet customer expectations. Our Customer Experience team also Interacts on a regular basis with Account managers, logistics, planning and other internal stakeholders as required

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Use root-cause analysis to understand key drivers of order failure in support of continuous improvement

Produce and maintain reports presenting and analyzing key performance indicators.



Support the preparation and review of scorecards and participate in client meetings

Develop and present recommended improvements to the Customer Experience Manager. xugodme 2 - 3 years’ experience in customer service and/or order management

~ SAP SD, Office (Excel and Power Point) previous experience is required. Knowledge of other CRM systems will be highly valued

~ Experience in export documentation, incoterms highly valued

~ Capable of networking within our large organization spread out through different sites worldwide

~ Capability to analyse customer data and KPI's

~ French, Spanish, and English is mandatory

📌 Supply Chain Customer Experience Agent (Barcelona)
🏢 Gracia101 Talent Solutions
📍 Barcelona