Experteer Overview

¿Es usted el candidato adecuado para esta ocasión? Asegúrese de leer la descripción completa a continuación.

In this role you lead a on-site Customer Support team in Barcelona, shaping faster, thoughtful help for millions of Revolut users. You’ll build a solid operating foundation and explore scalable improvements to support rapid growth. You partner with cross-functional teams to maintain high-quality service and adhere to SLAs, taking ownership of tough issues.

You’ll be a visible leader who motivates others and drives continuous improvement. This opportunity combines people leadership with hands-on problem solving in a dynamic fintech environment.

Compensaciones / Beneficios

- Lead a team of 5-10 FTEs
- Monitor daily performance to ensure productivity, quality, and SLA adherence
- Conduct regular 1:1s,



team meetings, and performance reviews
- Identify and drive process improvements
- Highlight unusual performance trends and address issues
- Proactively own difficult problems and act as a workplace leader

Responsabilidades

- English C1+
- Catalan C1+ and Spanish C1+
- xugodme 1+ years managing a team of 5+ FTEs
- Ability to work under pressure, manage multiple projects, meet deadlines
- Strong communication with internal teams, counsel, and regulators
- Sound judgement and experience in customer support
- On-site in Barcelona with rotating shifts including weekends

Requisitos principales

•

📌 Support Team Lead (Barcelona)
🏢 Revolut
📍 Barcelona