Technical Support Engineer Id54393 AgileEngine•Sevilla, Kingdom Of Spain, ES

WHY JOIN US

If you’re looking for a place to grow, make an impact, and work with people who care, we’d love to meet you!

ABOUT THE ROLE

As aTechnical Support Engineer, you will be the first point of contact for customers, resolving product and technical issues while ensuring a smooth trial and ongoing experience. You’ll support deployments, manage server environments, and troubleshoot software and configuration challenges across Windows and Linux systems. This role offers hands‑on exposure to networking, web technologies, and database management, empowering you to drive operational excellence while collaborating with customers and internal teams.

WHAT YOU WILL DO

- Resolve product-related and technical queries via email and screen sharing sessions
- Investigate and troubleshoot software defects, configuration issues, and environmental bottlenecks




- Act as a technical advisor for new customers during their product evaluation phase to ensure a successful trial experience
- Support customers with the remote installation, updates, and maintenance of Test Rail Server instances
- Assist users in navigating complex setups involving various server environments and web technologies

MUST HAVES

- Minimum 2 years of experience in a technical support role
- Excellent written and verbalEnglish communication skills
- Hands‑on experiencemanaging both Windows and Linux servers
- Strong understanding ofnetworking and web technologies
- Self‑motivated and driven by performance metrics to achieve individual and team targets
- Availability for rotating schedules to support customers 24/5

NICE TO HAVES

- Degree in Computer Science or a related technical field
- Knowledge of SQL or database administration
- Understanding of the software testing lifecy

📌 Technical Support Engineer Id54393 (Sevilla)
🏢 AgileEngine
📍 Sevilla