Experteer Overview

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In this Service Engineer role at Wallbox, you support L1 service with technical know-how, troubleshooting, and coordination with key account partners. You will monitor queues, share best practices, and drive continuous improvement of IT and service processes. The role emphasizes proactive planning, consumer-focused support, and cross-functional collaboration to ensure timely, cost-effective IT and service delivery.

The position offers a chance to influence frontline customer experiences while expanding Wallbox’s global service capabilities.

Compensaciones / Ventajas

- Monitor service team tickets and provide L1 support
- Coach the team and share best practices
- Continuously improve and maintain internal systems




- Identify issues requiring follow-up or investigation
- Develop interdepartmental communication methods
- Document and communicate processes, policies, and procedures for IT support
- Direct vision for continuous service improvement and accountability
- Provide product and process training and L1 onboarding
- Support key account partners on a daily basis

Responsabilidades xugodme

- Embedded systems knowledge with remote connectivity

Requisitos principales

- Flexible working hours
- Hybrid work schedule with half Fridays
- First-class private health, dental, and life insurance after first month
- Flexible compensation tickets for transportation, childcare, and meals
- Discounted canteen meals
- Equality-focused workplace

📌 Technical Support(German Speaking) (Barcelona)
🏢 Wallbox
📍 Barcelona