Excellent fluent English (verbal and written). Conversational in an additional language (German, French, Spanish, Mandarin).
Good working knowledge of Microsoft applications, Fidelio and hotel operating systems.
Sensitivity to cultural differences and the ability to work in a wide variety of cultural contexts.
Provides guests with the highest quality guest services, demonstrating genuine concern for guests wellbeing at all times--Personalized Customer Services.
Ensures that all guest requests, enquiries and complaints are responded to immediately and are followed up on efficiently and to the guests satisfaction.
Coordinates, organizes and supervises the front office operation.
Displays a full and comprehensive knowledge of the ships facilities, ports of call and services. Organizes and leads training sessions for all reception team members to continuously develop their knowledge, techniques, skills, guest focus and sense of service.

📌 Guest relation manager (Madrid)
🏢 Silversea.
📍 Madrid