About QatiumQatium is the AI Water Platform for utility operations. We help utilities visualize networks, simulate decisions, and optimize performance — tackling one of the world’s most urgent challenges: up to 50% of clean water is lost before it reaches the tap.
Our mission is to make water infrastructure smarter, more resilient, and more efficient, giving utilities full visibility and control in a seamless digital environment.
The RoleWe are looking for a talented, results-driven Customer Success Manager to help our customers succeed and grow with Qatium.
You will be a trusted advisor to our customers, helping them adopt Qatium, achieve measurable impact, and confidently use AI-enabled workflows — translating product capabilities into clear operational and business outcomes.
If you enjoy working in a fast-paced, international environment and are passionate about helping customers succeed, we would love to hear from you.
Key ResponsibilitiesCustomer Engagement & OnboardingLead smooth onboarding experiences and training sessions that help customers get value from Qatium from day one.
Relationship ManagementBuild strong, trust-based relationships with customers and partners, guiding them through challenges and supporting long-term success.
Adoption & Value RealizationMonitor usage, identify opportunities to increase adoption, and share insights that drive measurable impact.
AI Adoption & EducationHelp customers understand Qatium’s AI-enabled capabilities, including practical use cases, benefits, limitations, and adoption paths. Share feedback with Product to improve how AI features are understood and used in real operations.
AdvocacyChampion customer needs internally, working with Product, Sales, Support, and Marketing to improve the customer experience and create success stories.
GrowthIdentify upsell and cross-sell opportunities in partnership with Sales, helping customers expand their impact with Qatium.
Feedback & ReportingShare customer feedback, account health updates,



and key metrics with internal teams.
Customer Support CoverageProvide backup support when needed, ensuring customer questions are answered in a timely and thoughtful way.
ExperienceWhat We're Looking For4+ years in Customer Success, Account Management, or a similar role, ideally with B2B clients.
Experience with AI-powered, data-driven, analytics, automation, or technically complex software products.
AI Fluency
Stay up to date with AI developments and enjoy testing new tools, models, or use cases.
Understand concepts such as prompts, models, MCP, agents, and human-in-the-loop workflows.
Can help both technical and non-technical customers understand the benefits, trade-offs, and limitations of AI-enabled workflows.
SkillsProficient with CRM or CS tools such as HubSpot, Salesforce, or Gainsight.
Analytical, organized, and comfortable working with data, reporting, and account health metrics.
LanguageExcellent communication skills in English and Spanish, both at native or near-native level. Other languages are a plus.
LocationBased in Spain, working remotely.
Bonus, But Essential To Learn On The JobExperience designing and delivering training programs, both live and self-paced.
Comfortable discussing technical concepts such as APIs, SDKs, GIS, SQL, or AI-enabled workflows.
Why Qatium?
Work on something that matters
Remote-first by design
Strong team
Growth
Flexible compensation plan
Time to recharge
Inclusive by default
Help solve a general challenge with real-world impact: improving how water is managed at scale.
Work from anywhere with autonomy and flexibility.
Collaborate with talented people who care about quality, move fast, and support each other.
Access learning budgets, language platforms, and resources to keep improving your craft.
Adapt part of your compensation to what matters most to you.
Enjoy your holidays from wherever you call home.
We believe diverse perspectives lead to better decisions, better products, and a stronger team.
Join the team revolutionizing the water industry!
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📌 Customer Success Manager (Madrid)
🏢 Qatium
📍 Madrid