About the Role

We are seeking a dedicated Customer Service Representative fluent in Icelandic to join a leading outsourcing / BPO team in Barcelona. In this full-time role (38.5h/week), you will assist international travellers and accommodation partners handling enquiries via phone and email, clarifying service, payment and technical questions, and ensuring excellent support throughout the process. You'll serve as a mediator between clients and accommodation providers, always striving to deliver a high level of service and clear communication, while following established procedures.

What You Need
- Native or fluent Icelandic (C2), and strong command of English
- Excellent interpersonal and communication skills both written and spoken
- Proficiency in PC tools (Office 365, CRM platforms, internal systems)
- A problem-solving attitude and a solution-driven mindset
- Flexibility and adaptability to changing priorities and processes
- Previous experience in customer service or contact-centre settings is a plus




- Willingness to work onsite in Barcelona (with possible commute from within 100km)

Whats On Offer
- Opportunity to work in a multicultural, international environment supporting clients around the world
- Modern office spaces well connected via public transport, near major shopping/urban areas
- Onboarding training (initial 3week training followed by continuous coaching)
- If you move to a permanent contract: private health insurance offered
- Additional perks such as versátil remuneration, transport or nursery school support, and everyday benefits (coffee, fresh fruit, etc.)
- A supportive culture with room for career growth and learning

Why Barcelona?

Barcelona isn't just a job location its a city that offers an exceptional quality of life outside work. Its known for a vibrant expat community, rich cultural life, and a warm Mediterranean climate.

Everyday living in Barcelona is often more affordable than in many major European capitals: groceries tend to r

📌 Customer Service Representative (Barcelona)
🏢 Nordicrecruiters
📍 Barcelona