Video Platform and Headend (SPOC) STC13.23
We are recruiting for a general technology and IT services company that offers a diverse range of digital solutions and consulting services to clients across various industries. Operating in over 90 countries, it’s focusing on technologies such as artificial intelligence, data analytics, cybersecurity, Internet of Things (IoT), cloud services, and more. The available position is for #Video Platform and Headend
Location: Madrid, Spain
Preferred Spanish & English professional level speaking candidates
Location: Madrid, Spain
Permanent: hire
3+ years Experienced
5 days onsite work
Team Lead is a pivotal role within the Video NOC, responsible for leading a team dedicated to managing and optimizing the content delivery infrastructure.
This role combines technical expertise in PPGG technologies with strong leadership and communication skills to ensure the efficient and effective delivery of digital content and delivery of services.
Continuous Team Leadership:
• Provide clear direction, guidance, and support to team
• Foster a collaborative and inclusive team culture focused on innovation, problem-solving,
and continuous improvement.
• Coach team members to enhance their skills, knowledge, and professional development.
• Conduct regular performance evaluations and provide constructive feedback to team
members.
Queue Management:
• Manage the queue of incoming tickets and incidents
• Prioritize and assign tickets to NOC engineers based on severity, impact, and skillset, while
ensuring equitable distribution of workload.
• Monitor ticket queues and escalations to identify trends, recurring issues, and opportunities
for process improvement.
Internal Escalations:
• Serve as the point of contact for internal escalations from Level 1 support teams, providing
timely and effective resolution of escalated issues.
• Collaborate with Level 2 support teams, engineering, and other stakeholders to troubleshoot
complex technical issues and impl
📌 Video Platform and Headend (Madrid)
🏢 STC
📍 Madrid