Location:
Madrid, Spain with availability to travel within the EU

Education/Experience

- Experience: minimum 5 years in IT Service Delivery or Account Management within Cyber Secrity market.
- Language: Fluency in English (spoken and written).
- Travel: Willingness to travel regularly within EU.
- Sector Knowledge: Experience with public sector or governmental clients is a plus.
- Problem-Solving: Innovative and proactive approach to challenges.
- Personal Traits: Self-motivated, resilient, goal-oriented, and composed under pressure.
- Organizational Skills: Ability to manage multiple tasks and priorities effectively.

Deliverables

- Timely and high-quality delivery of consultancy services.
- Regular client visit reports and feedback summaries.
- Monthly performance reports including KPIs and improvement plans.
- Updated service portfolio based on client needs and market trends.
- Documentation of process improvements and implementation outcomes.

Duties

Service Delivery Management

- Ensure efficient, cost-effective delivery of consultancy services.
- Take full accountability for service performance and client satisfaction.




- Drive future demand through consistent delivery of high-quality results.

Client Relationship Management

- Develop and maintain long-term relationships with clients and consultants.
- Conduct regular on-site visits to understand client needs and resolve issues.
- Provide tailored solutions based on client feedback and project requirements.

Project Understanding and Support

- Gain deep insight into ongoing projects to support consultant recruitment.
- Align consultant profiles with project-specific needs.

Process Analysis and Optimization

- Analyze client and internal processes to identify improvement opportunities.
- Implement strategies to enhance service delivery efficiency and quality.

Performance Monitoring and Reporting

- Monitor performance against KPIs, deadlines, and procedures.
- Provide detailed reports to management on performance, feedback, and improvement areas.

Contract Negotiation and Service Portfolio Development

- Conduct performance reviews and gather client feedback.
- Negotiate contracts and expand service offerings based on evolving client needs.

📌 Service Delivery Manager (España)
🏢 Vector Synergy
📍 España