Your Mission

- Payment System Configuration: сonfigure and maintain payment entities in the gateway (merchants, providers, routing rules, limits).

- Manage payment methods activation, routing logic, and transaction limits according to business requirements.

- Support onboarding of new merchants from a technical perspective.

- Integrations & Testing: set up and test new payment integrations with providers and merchants.

- Perform functional testing of payment flows (deposit / withdrawal) and validate transaction processing. Assist with releases of new payment methods and features.

- Technical Support (L2): act as Level 2 technical support for the Customer Support team.

- Investigate technical issues reported by merchants, providers, or internal teams. Analyze logs, transaction statuses, and system behavior to identify root causes of issues.

- Monitoring & Incident Management: monitor alerts and system notifications related to payments and integrations. Participate in incident investigation and resolution. Escalate critical issues to relevant technical teams when necessary.

- Product & Process Improvement: identify system bugs and inconsistencies and report them to the product and development teams.

- Contribute to improving internal processes, tools, and automation of support workflows.

- Provide technical assistance to internal teams (Account Management, Customer Support, Product).

What Makes You a Great Fit

- At least 2+ years of experience in fintech, payment systems, PSP, acquiring, or payment orchestration

- Strong understanding of the payment lifecycle (authorization, capture, refunds, chargebacks)

- Hands-on experience with payment integrations, gateways, or technical payment operations

- Ability to investigate payment issues using logs,



API tools (Postman), and basic SQL

- Understanding of REST APIs, webhooks, and transaction flows

- Experience with L2/L3 technical support or payment operations

- Ability to independently troubleshoot incidents and work with engineering/product teams

- Strong communication skills and ability to explain technical topics to non-technical teams

- Fluent in Russian and good English level

Why You'll Love It Here

- Meaningful Impact: a chance to make a real impact by contributing directly to the growth of a leading fintech company in the payments space!

- Career Development: we’re young, very ambitious, and serious about growth. If you’re driven and want to move fast, we’ll give you the space, support, and real ownership to grow with us.

- A Passionate Team: work side-by-side with talented, driven people who genuinely care about what they do.

- Competitive Compensation: matched to your skills, expertise, and impact, with transparent annual performance reviews.

- Remote Work: full flexibility to work remotely from wherever you do your best work.

- Paid Time Off: 20 days of vacation per year, bank holidays, and sick leave.

- Private Health Insurance: annual budget of €1,000 for your personal premium medical coverage.

- Learning & Development to Help You Work Smarter: conferences, courses, and professional growth, plus a budget for AI tools.

- Coworking Support: dedicated budget for a productive workspace beyond home.

- Well-Being Allowance: to spend on hobbies and whatever helps you stay energized and at your best.

- Unique FYST Perks: an “Adopt a Pet” day and a Birthday off.

Curious about our team, our values, and the unique ways we celebrate wins? Take a look here: https://fyst.com/culture

📌 Technical Support Specialist (España)
🏢 Fyst
📍 España