Your mission

NOC Operators support 24x7x365 frontline operations by performing monitoring, event triage, Tier-1 troubleshooting, and escalations across client, network, satellite, cloud, and data center environments.

Your profile

Key Responsibilities

- Monitor client's operations 24x7 using approved tools across network, servers, storage, satellite/RF, data center facilities, security devices, public cloud (Azure/AWS), Microsoft 365, and application platforms
- Perform event handling, alert monitoring, and alarm triage
- Deliver Tier-1 troubleshooting in accordance with approved SOPs
- Escalate incidents to Supervisors, Managers, Tier-2 teams, or external providers as required
- Support incident, major incident, and security incident management processes
- Carry out routine operational tasks, system checks,



and verifications
- Maintain accurate incident records within UN ITSM / CRM systems
- Contribute to shift reports, incident reporting, and change-related updates
- Ensure smooth shift handover with a mandatory 15-minute overlap

Mandatory Skills & Qualifications

- Minimum 1 year of experience in NOC / ICT Operations
- ITIL Foundation (v3 or ITIL 4)
- Cisco CCNA
- English proficiency: CEFR B2+
- Willingness to work 24x7 rotational shifts on-site

About us

The Demo Data Ltd. is a fictional company created by Personio to familiarise you with our software.

📌 NOC/ ICT Operator (España)
🏢 AARK Tech Solutions
📍 España