Job Title: Sales Agent – German Speaker (Acquisition – iGaming)

Location: Madrid, Spain

Department: Call Center – Acquisition

Reports to: Call Center Manager

Employment Type: Full-time

Job Summary:

We are seeking a motivated and dynamic Sales Agent to join our German-speaking Acquisition team within our iGaming call center operations in Madrid. This role focuses on converting high-intent leads into first-time depositors through engaging communication and excellent customer service.

The idóneo candidate will have native-level German, a high level of English, and strong interest or experience in sales, acquisition, or customer interaction within the iGaming, Casino, Sportsbook, or Forex industries.

Key Responsibilities:

- Contact and engage with high-intent leads to convert them into first-time depositors.
- Follow approved acquisition scripts, call flows, and objection-handling techniques designed for German-speaking markets.
- Consistently meet or exceed individual KPIs and conversion targets.
- Accurately record and manage all customer interactions in the CRM system.
- Work closely with the team and other departments (CRM, Retention, Marketing) to align acquisition efforts.
- Participate in training sessions, team meetings, and coaching activities to continuously improve performance.




- Ensure compliance with internal policies and regulatory requirements during all interactions.
- Contribute to a positive, results-driven, and team-oriented culture.

Requirements:

- Native-level German – Mandatory.
- High level of English (written and spoken) – Mandatory.
- Previous experience in sales, customer service, or call center environments – Preferred.
- Background in iGaming, Online Casino, Sportsbook, or Forex – Strong advantage.
- Understanding of CRM systems, call processes, and lead conversion strategies – Advantageous.
- Strong communication, negotiation, and customer engagement skills.
- Basic computer skills, including familiarity with standard office software and online communication tools.
- Based in Madrid.
- Target-driven mindset with the ability to thrive in a fast-paced environment.
- Team player with a proactive and professional attitude.

What We Offer:

- Competitive salary.
- A dynamic, multilingual team in the heart of Madrid.
- Growth opportunities within a fast-expanding iGaming company.
- A supportive, results-oriented, and rewarding work environment.

Job Type: Full-time

Pay: 30,000.00€ per year

Work Location: In person

📌 Sales Agent – German Speaker (España)
🏢 Dice Partners
📍 España