At Newrest, we move forward thanks to those who get involved, take risks, and are eager to develop. Join a dynamic team with an entrepreneurial and sporty mindset, where decisions are taken quickly without fear of failure. At Newrest, everyone contributes to the Group’s growth. Here, hands-on experience matters, even the CEO pushes trolleys.

About Newrest

Newrest, an expert in out-of-home catering and Facility Management, is one of the world leaders in multi-sector catering. Driven by a pioneering “Unlimited” spirit, the Group operates in 53 countries with 60,000 employees.

Our services cover a wide range of areas: airline catering, buy-on-board, onboard duty free, concession catering, remotes sites and Facility Management services, rail catering, airport and motorway concessions.

More than just a company, Newrest represent a true family, with 97% of its capital owned by over 700 employees.

Key responsibilities:

- As the commercial manager in the subsidiary, you are the interface between our airline’s customers and the internal team
- You will ensure all information (flight schedules, manuals, menu changes and any other instructions...) is distributed to all "key" people of the unit
- Ensure information is clearly understood, completed and applied by everyone
- Intensively control the compliance of the preparation and delivery of agreed services (flight checks, chef tables…).
- Ensure billing is correct: all items are charged at the right price.
- Provide excellent relationship with Stakeholders to retain and create a unique operational and commercial relationship.
- Provide centralized and fluid external / internal operational communication between the unit and clients.
- Control and monitors the crew comment:



adequate response within 24h00.
- Ensure proper execution of corrective actions.
- Create business relationships with new customers, allowing the signing of new contracts.
- Ensure that the airline quality dashboard is maintained.

- Minimum 2 years of experience in commercial or customer services positions
- Experience in catering companies is mandatory
- A previous experience on Airlines customer services is appreciated
- English and Spanish fluent mandatory
- Customer focus, empathy, negotiation skills, constancy, work under pressure, results oriented
- Client satisfaction will be your priority
- Attention to detail
- Focussed on compliance at all time
- Resilient to stressful situations
- Well organized, rigorous and methodical yet versátil to adapt to local constraints
- Commercial awareness
- Hands on personality
- Excellent computers skills (Office Suite)

What you should know before applying:

- Out of solidarity with our field teams, remote work is not available
- Versatility is key, even in support functions
- A strong corporate DNA based on commitment, responsibility, and team spirit
- A dynamic, international environment that is constantly evolving
- Double-digit growth since 2020
- €3.4 billion in revenue (2024/2025)
- Development of Industry 4.0: Digital Factory: https://www.youtube.com/watch?v=2fq_qXf7WFo
- In-house ERP system: Winrest
- A Graduate Program that develops young talent
- Management of the entire value chain: from raw material procurement to delivery on the tarmac
- Over 2 million meals served per day
- Group news available here: https://media.newrest.eu/

So, if you want to join a team that values your motivation as much as your potential… send us your application and come build your success with us!

📌 Customer Service Manager (España)
🏢 Newrest
📍 España