Business Process Owner Manufacturing & Quality

Our client is a leading international FMCG group specializing in premium chocolate and cocoa ingredients, partnering with some of the world's most recognized brands and retailers.

With a strong manufacturing footprint across Europe and North America, the company operates in more than 90 countries worldwide and is currently undertaking a major MES and ERP transformation program to support its continued growth and operational excellence.

The Opportunity

As Business Process Owner (BPO) Manufacturing & Quality, you will play a key role in defining, harmonizing, and governing Manufacturing and Quality processes across multiple production sites.

You will act as the link between Operations and the ERP/MES project team, ensuring that global standards, compliance requirements, and operational best practices are successfully embedded throughout the organization.

This is a highly visible international position offering significant exposure to senior stakeholders and large-scale transformation projects.

Key Responsibilities

General Process Design & Standardization

- Define and implement global Manufacturing and Quality processes across all sites.
- Harmonize workflows, standards, and operating procedures.
- Ensure alignment with food industry regulations and best practices.
- Develop process documentation and governance frameworks.

ERP & MES Program Leadership

- Act as the business owner for Manufacturing and Quality processes within the ERP/MES transformation program.
- Validate business requirements, system configurations, and integrations.
- Ensure compliance with food safety standards, including HACCP, GMP, traceability, and allergen management.
- Support master data governance and migration activities (BOMs, routings, quality specifications, test plans, etc.).
- Collaborate closely with Supply Chain, Finance, Master Data, and IT teams.





Change Management & Deployment

- Develop training materials and support user adoption strategies.
- Coordinate and support deployment waves across manufacturing sites.
- Drive readiness assessments and change management activities.
- Lead and support local key users within Quality, Production, and Operations teams.

Continuous Improvement

- Monitor post-go-live performance and identify improvement opportunities.
- Develop KPI dashboards for manufacturing efficiency, quality performance, yield, waste reduction, and compliance.
- Maintain governance and ownership of process changes after implementation.

Required Experience

- Minimum 10 years of experience in Manufacturing, Quality, or Operations leadership roles.
- Experience within Food, FMCG, Ingredients, Chemicals, or related process industries.
- Strong understanding of HACCP, GMP, food safety, quality systems, and regulatory requirements.
- Proven experience participating in or leading ERP implementation projects (SAP, Microsoft Dynamics 365, Oracle, Infor, or similar).
- Knowledge of MES systems, production performance monitoring, traceability, and quality testing processes.

Skills

- Strong stakeholder management and communication skills.
- Ability to influence and drive change across international teams.
- Comfortable operating in a matrix environment.
- Strategic mindset combined with hands-on execution capabilities.

Languages

- English is mandatory.
- Spanish, French, or Dutch would be considered a strong advantage.

Reporting Line

- Reports directly to the Global Operational Excellence Director.
- Dotted-line reporting to the ERP/MES Program Management Office.
- Functional leadership of local Manufacturing and Quality Key Users.

Location: Madrid or Valencia (Spain) preferred
Alternative locations: Saint-Étienne (France), Lyon area (France), or Belgium

Travel: Approximately 50%+ international travel

📌 Business Process Owner Manufacturing & Quality (España)
🏢 Axepta
📍 España