Service Planner

We electrify, automate, and digitalize every industry, business, and home, driving efficiency and sustainability for all.

At Schneider Electric, our values – IMPACT (Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork) – are the foundation of everything we do. Becoming an Impact Maker means turning sustainability ambitions into actions at the intersection of automation, electrification, and digitization.

As the Service Planner, your role is to schedule Schneider Field Service Engineer’s (FSEs) & External Service Partners and parts to fulfil our customer service requirements — Assessments, Startup, PMV (Preventive Maintenance visit), Emergency Callouts. You will act as the glue connecting our customers, internal stakeholders, and external service partners/suppliers to meet our clients’ needs. You will validate time, materials & expenses reported by internal FSEs / external service partners required in the service process.

Essential Functions

- Optimise FSEs allocated time and schedules to provide service to our customers in a timely fashion
- Apply technical guidelines according to technical support information (Level 2) to provide the best quality service to our customers
- Schedule maintenance visits, ad hoc business interventions, technical visits or audits initialized by Project, Enterprise & mid-market or Services sales and Start-ups in conjunction with the Project Department
- Ensure customer database is kept up to date for future reference (for the service, sales and project teams)
- Coordinate and monitor spare parts, delivery and retrieval to provide the best service to our customers
- Manage internal and external orders
- Control customer credit worthiness
- Create new customers in the database (reactive mode)
- Create fixed price T&M; (Time & material)



for reactive mode intervention and validate

Qualifications

- Technical qualification related to UPS (FP, Bachelor, Professional certificates)
- 3-5 years equivalent experience in a related field.

Knowledge & Skills – Required

- Strong computer skills such as word, excel, email etc.
- Written - ability to communicate in a clear and concise manner with internal and external customers.
- Fluent Spanish and intermediate English are mandatory.
- Handles multiple and conflicting priorities and effectively prioritizes tasks in a fast-paced work environment.
- Detail oriented and able to meet deadlines
- Good problem solving skills
- Able to work both independently and as part of a team
- Tactful and effective at dealing with difficult customers who need our support

Other Key Considerations

- Adhere to all Health and Safety directives – our safety first culture means we can all work securely!
- Adhering to all company’s operating and quality procedures – the higher the quality, the better the satisfaction.
- Maintain a professional and versátil attitude towards the company and its customers.
- Ensuring customer satisfaction levels are continually improved – the best service possible is our main goal!

Benefits

- Flexible schedule – freedom to adjust work hours to accommodate personal needs.
- Hybrid work plan – possibility to work from home.
- Holy Pack – purchase additional vacation days to recharge when needed.




- Floating Holidays – exchange holidays for other days that better suit your plans.
- Sabbatical Pack – request up to 2 months of extra unpaid leave.
- Global Family Leave Policy – flexible paid conditions for parenthood, grief support or caring for a loved one.
- Health and wellness platform Wellwo – virtual medical care and psychological support for you and up to 5 people.
- Gympass agreement – access to thousands of gyms and sports centers.
- On-site medical service – close attention to any medical needs.
- Opentalent Market – AI-driven professional development platform to connect with job opportunities.
- Stock ownership program – opportunity to be a shareholder and share in achievements.
- Recognition program – give and receive points for achievements and redeem them.
- Life insurance – protection for you.
- Flexible Remuneration Plan – choose from health insurance, meal vouchers, childcare vouchers, transportation vouchers, training, etc.
- #SEGreatPeople online store – access to Schneider Electric products with exclusive prices and discounts.
- Club Schneider – special discounts at stores, restaurants, travel agencies, and external services.
- Company-subsidized volunteer programs – contribute to community and environment.

Disclaimer

We are always searching for exceptional people, passionate about customers, who break molds and think disruptively. If you are motivated by constant learning, we definitely want to meet you! Best of all? In our inclusive environment, we firmly believe that diversity is a source of strength and creativity. Here, authenticity is a superpower! We are committed to creating a workplace where every voice is heard.

Great people make Schneider Electric a great company.

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📌 FIELD SERVICE TECHNICIAN PLANNER - UPS (Madrid)
🏢 Schneider Electric
📍 Madrid