Viking Assistance Group is a leading roadside and travel assistance company in the Nordics. Our new business area, Viking Travel Care provides travel- and medical assistance 24/7 365 days a year for travellers and employees stationed abroad, anywhere in the world.

We are now looking for a Team Leader for our Nordic team in Torrevieja.

- Be a part of Viking, a company who have proudly assisted people for more than 75 years, and that is owned by the largest insurance company in the Nordics.
- Get a central role in our Operations in Torrevieja, responsible for the Nordic team.
- Join our Nordic working culture with international atmosphere, in a modern office under the Spanish sun.
- Competitive salary and benefits, and a relocation package - if you are moving to Spain.

Responsibilities

- Personnel responsibility for the Nordic team members.
- Coaching and competence development of team members.
- Fulfillment of the required service levels - KPIs and SLA’s.
- Administrative tasks e.g. time sheets, salary file, absence routines,



updating/maintaining shift plan.
- Cover and perform the tasks of other Team Leaders in rotation in case of absence of any kind.
- Work closely with other departments within Viking Assistance Group to ensure implementation of agreements and projects, plan and execute proper training.

Qualifications

- You have a minimum of 3 years of experience from a Call center / Alarm center / Customer service.
- Experience from the travel industry, insurance, health sector is also relevant.
- You have been a Team Leader before, or you would like to step up to become one.
- You speak English, Swedish or Danish fluently and another Nordic language is a plus.
- You are an experienced user of IT systems and can quickly learn new systems.

Employment Type

Fulltime position, on shifts (day, evening- and weekends shifts). The position will report to Operations Manager in Torrevieja.

#J-18808-Ljbffr

📌 Team Leader Viking Travel Care Torrevieja
🏢 Talent
📍 Torrevieja