We are looking for an HR Services Manager to join our HR Operations team. This role will be responsible for overseeing key HR operational services and ensuring the efficient, high-quality delivery of HR processes that support the employee experience and the needs of the business.
The role combines HR operations management, process improvement and stakeholder collaboration , with responsibility for core services such as hiring administration, benefits management and HR Help Desk . The position will also contribute to HR transformation initiatives aimed at improving efficiency, standardization and service quality.
This role reports to the Head of HR Operations and leads a small HR services team.
Key Responsibilities
HR Service Delivery
- Oversee the delivery of key HR operational services, including hiring administration, benefits management and HR Help Desk .
- Ensure HR processes are delivered efficiently and with high service quality across the organization.
- Monitor and manage Service Level Agreements (SLAs) for HR services within scope.
- Ensure compliance with company policies, procedures and Spanish labour regulations.
HR Operations & Process Improvement
- Identify opportunities to improve HR governance, processes and systems.
- Lead and support HR operations improvement initiatives and transformation projects , focusing on efficiency, standardization and automation.
- Promote best practices in HR service delivery and operational excellence.
- Ensure high levels of data accuracy and reliability across HR systems .
Employee Service & Stakeholder Collaboration
- Ensure HR services are delivered with a strong employee-centric and customer service mindset .
- Act as a key operational contact for HR-related queries and service delivery topics.
- Collaborate closely with HR Business Partners and business stakeholders to ensure HR services effectively support organizational needs.
- Contribute to the design and implementation of solutions that improve employee access to HR services.
Team Leadership
- Lead, coach and develop a small HR services team.
- Set clear objectives and ensure high performance and accountability.
- Foster a collaborative, service-oriented and continuous improvement culture.
Profile
Education
Bachelor’s degree in Law, Human Resources, Business Administration or related field .
A postgraduate degree in HR, Business or Labour Law is a plus.
Experience
- Experience in HR operations, HR services or HR shared services environments .
- Solid understanding of payroll processes and labour relations fundamentals .
- Experience participating in or managing HR process improvement or transformation projects .
- Experience working with HR Business Partners and interacting with business stakeholders.
- Experience leading small teams is valued.
Skills
- Strong customer-service mindset and focus on employee experience.
- Structured and analytical thinker with strong attention to detail.
- Ability to manage multiple priorities in a dynamic and fast-paced environment .
- Strong communication and interpersonal skills.
- Digital mindset and interest in improving HR processes and systems.
Languages
- Spanish: C2
- English: C1
📌 Human Resources Services Manager (Madrid)
🏢 Talent
📍 Madrid
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