Experteer Overview
In this role you will lead client strategy across the EMEA region to deepen relationships, boost loyalty, and translate client needs into growth. You will oversee client experience, retention, and service, acting as the major clients’ internal advocate to align operations with customer value. You will leverage data-driven insights to improve offerings beyond traditional risk transfer and drive top-line growth within a cross-functional team.

Compensaciones / Beneficios
• Represent the client's perspective across the organization (client advocacy)
• Improve NPS, CSAT, and CLTV while increasing policy penetration and hitting budget targets
• Develop new services/products based on data-driven insights (strategy & innovation)
• Lead cross-functional efforts with underwriting, claims, marketing, and sales for a unified client journey
• Collaborate with regional peers to balance client focus with operational efficiency and compliance
• Drive in-country Distribution teams to create consistent engagement plans for major clients
• Identify and target new prospects (MN, Captive clients, Partnerships)
• Provide holistic client solutions and connect executives with top customers




• Coordinate with Government Affairs & Public Affairs to align messaging on climate, ESG, and geopolitics

Responsabilidades
• Master's degree or equivalent in Business or Law
• Extensive business development experience within Insurance and Financial Services
• Proven track record leading large regional client programs in an international context
• Experience using analytics to drive decisions and measure success
• Industry experience in risk management or project management within a Integral/EMEA context
• Excellent communication in English and another continental European language (French, German, Italian, Spanish)
• Ability to manage ambiguity, prioritize needs, and deliver results in a fast-paced environment
• Ability to handle confidential information and manage multiple priorities
• Team player with strong interpersonal skills and creative problem-solving
• Proficiency with MS Office applications

Requisitos principales
• Total Rewards Program
• health and wellbeing benefits
• financial security and professional development
• in-office collaboration culture
• inclusive culture and ERGs

📌 Regional Client Engagement Leader, EMEA (Madrid)
🏢 Talent
📍 Madrid