About Riela

Riela is building contemporary bathhouses across Europe. Our first unit opened in Justicia, Madrid in Q4 2025, blending architecture, wellness, and hospitality into a refined communal experience. We are now opening Riela 02. We are looking for a Manager to fully own daily operations in Riela 01 and Riela 02 in Madrid. This role focuses on leadership, structure, and execution, ensuring the space runs flawlessly every day without escalations.

Responsibilities

- Own and operate Riela 01 and Riela 02 as a standalone business unit, with full responsibility for operations, team, guest experience, and unit profitability.
- Track KPIs (occupancy, reviews, incidents, costs) and send structured daily and weekly reports to HQ.
- Propose improvements to operations and workflow.
- Lead and manage the host team, set daily standards and enforce them calmly.
- Oversee schedules, staffing and coverage, and supervise opening and closing procedures.
- Maintain cleanliness and atmosphere at all times; control towels, laundry, stock, and supplier coordination.




- Follow up on maintenance issues until resolved and anticipate problems before they appear.
- Handle incidents with composure and ensure every guest journey flows seamlessly.
- Protect the brand standards at all times.

Qualifications
- Experienced managing teams in hospitality, wellness, 5* hotels or member clubs.
- Hospitality education (EHL, Les Roches, Glion, etc.).
- Structured, decisive, calm under pressure, detail‑obsessed and operationally sharp.
- Comfortable giving direction and setting boundaries.
- Fluent in Spanish and English.
- Versátil with hours, including weekends.

Job Details

Experience: Required.

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Languages: Spanish – Advanced; English – Advanced.
Work Hours: Full time.
Salary: Starting from €35,000 per year. xcskxlj
Benefits: Stock Options.

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📌 General Manager (Madrid)
🏢 Riela
📍 Madrid