We are looking for a L4 Technical Support for Cisco!

JOB DESCRIPTION

Intimate network knowledge and history of delivery within MasOrange.

Design of Cisco Unified and Collaboration solutions, SBCs de Oracle, Wireshark (fundamental) and BroadSoft.

Level 4 support for Cisco Unified and Collaboration solutions: CUCM, IMP, CUC, CUAC, ISR, CUBE, H323, SIP, SIPTLS, Harden CUCM/CUBE, Security endpoints, ISDN E1, QSIG, Expressways C/E, CMS, Servers, Webex.

Centrex Integration in Tier one company, SBC and Cisco Call Manager deployment and configuration.

- Validation of interface agreements
- Devices certification
- Scripting to provisioning the add/remove/modify properties

Analysis and tracking of customer incidents using Cisco systems, SBCs, CUCMs, test, etc.

- Weekly capacity report.
- Consultations on HLDs, ICs and operating guides.
- Trace analysis.
- Opening cases with CISCO
- Testing (it is important that you have a stable mock-up environment with all CENTREX scenarios).

+5 year minimum

Certifications: CCNP Colab or higher (Desired)

Spanish and English

📌 Technical Support (Vitoria-Gasteiz)
🏢 Talent
📍 Vitoria-Gasteiz