Summary

The Order Management Representative is responsible for ensuring orders are properly received, correct, and processed in a timely manner. They provide initial order confirmation to the customer and work directly with customers via phone and email to receive orders and ensure that Hyperion’s systems are properly set up for receiving the order. They work with internal stakeholders to confirm account setup, product setup and pricing before entering orders, and occasionally update customers on order status or any pending delays.

Essential Duties And Responsibilities

- Receive customer orders via the customer directly, from the sales rep, from a customer portal or from eCommerce.
- Ensure that all information is properly entered in ERP to be able to execute the customer order.
- Verify customers who place orders are properly set up in M3 as a customer, and coordinate with stakeholders where necessary to ensure new customer setup is completed.
- Verify product setup for new and existing product purchases; if products are not set‑up, coordinate with the PUs to ensure that products are properly set‑up for execution.
- Verify customer pricing is set up for the products that are on the purchase order, and coordinate setup with the business where necessary.
- Assess which is the appropriate order flow and manage the order entry process to ensure accurate transactions across business entities.
- Confirm that customer purchase orders conform to our requirements and verify their accuracy against the customer pricing and/or quotation.
- Deliver the initial order confirmation to the customers.




- Support processing transactions from the eCommerce portal where appropriate.
- Resolve customer claims following PU review, with (e.g.) credit and re‑bills.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education And/or Work Experience

- High School Diploma, BS Degree in Communications, Operations, Business, Sales or Engineering preferred.
- 3-5 years of experience in customer service or other customer-facing role.

Technical Skills/Physical Requirements

- Experience in Oracle and M3 or similar system a plus.
- Self‑starter, highly motivated with excellent business‑wide communication skills.
- Ability to work self‑directed and prioritize a wide range of projects or requests on an ongoing basis.
- Fluent in English.
- Proficient computer skills, familiarity with Microsoft Office Suite.
- Ability to quickly acquire knowledge of technical products.
- PC/desk work including reading/typing.
- Ability to work versátil schedules/extended hours on occasion to collaborate with partners in Europe and Asia.
- Occasional travel to visit customers or consultants.

Job Details

- Seniority level: Mid‑Senior level
- Employment type: Full‑time
- Job function: Other
- Industries: Industrial Machinery Manufacturing

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📌 Order Management Representative (Barcelona)
🏢 Talent
📍 Barcelona