Technical Support Advisor (Portuguese - speaking) On-site MI36 page is loaded## Technical Support Advisor (Portuguese - speaking) On-site MI36locations: ESP Work-at-Hometime type: Full timeposted on: Posted Todayjob requisition id: R1713442Job Title:Technical Support Advisor (Portuguese - speaking) On-site MI36Job DescriptionWe are looking for **Technical Support Agents with Portuguese** to provide technical assistance to a project with a world leading software development company.If you have similar previous experience, or you have developed as an IT Technician, and you are interested in the offer, do not hesitate to apply!**Requirements:**- Excellent interpersonal and communication skills in Portuguese (native) and English (advanced).- Training or experience in IT technologies/products, especially in Cloud technologies or products related to Office, Outlook, Onedrive, Exchange, Sharepoint, Sharepoint, Lync Server, Microsoft Windows (valuable)- Ability to handle diverse customer situations, with empathy and professionalism. - Critical and logical thinking for effective problem solving- Assist external/internal users of the client's technical products or services; identify, investigate, research and provide resolution to user questions and problems - Troubleshoot basic to complex customer issues that are technical in nature, including software, networking,



or other designated client products - Follow appropriate escalation path to resolve technical issues; including making follow-up outbound calls to customers or other parties as needed - Solve problems that are generally unstructured and require extensive use of conceptual thinking skills - Log all incoming calls and accurately complete case notes in the call tracking database- Full time (39h), permanent contract- Schedule: Monday to Friday from 13:00 - 22:00- Salary package of 19,738 euros gross/year- Excellent, multicultural work environment- Good work-life balance- Extensive training on the product, cutting-edge technologies and highly demanded in the market.- Important possibilities for development and promotion within the company, nationally and internationally. - Office based role in our friendly location in A CoruñaIf you think you fit the position or want more information about it, we invite you to apply, we will be happy to work with you!*Concentrix is an equal opportunity employer**We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability,



or any other classification protected by applicable national laws.*R1713442Location:La CoruñaLanguage Requirements:Brazilian PortugueseTime Type:Full time# **Mission:**### Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.# **Company Overview:**### We power the brands of the future. Some call us a general technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s...... designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.
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📌 Technical Support Advisor (Portuguese - speaking) On-siteLa Coruña, Galicia, Spain (La Coruña)
🏢 Talent
📍 La Coruña