We are an international technology services company founded in 1983 and currently have over 2,000 employees in 5 countries: France, Spain, Romania, Portugal, and Luxembourg.

What are we looking for?

An IT Support Analyst to join a stable international project, based in Madrid, ensuring that the service is maintained in operational condition with focus on the DATA perimeter and ETL processes.

Responsibilities:

• Providing technical and functional support to users.

• Managing incidents within the scope of reporting by ensuring that the service is restored as quickly as possible with complete transparency regarding the Business Line: Referencing, communication, coordination, correction, drafting of PIRs (Post Incident Reviews)

• Guaranteeing the eradication of problems.

• Ensuring the proper management of application access by following the recommendations applicable to its scope.

• Contributing to the construction of production dashboards and undertaking the actions defined for improving the service.

• Implementing monitoring and supervise the application’s technical and functional components.

• Implementing the system and parameters used to monitor its scope.

• Monitoring the smooth implementation of processing according to the production Plan.

• Checking the functional and technical quality of the interfaces / transfers between applications.

• Monitoring the condition of the application’s technical components.

• Checking the proper running of application backups and restorations.

• Orchestrating and managing the various releases within his/her scope.

• Creating and enriching the application document framework.



Maintaining operating procedures.

• Drafting and maintaining operating procedures.

• Drafting and maintaining a technical documentation framework.

• Participating in the drafting and review of the application user manual provided by the development teams.

• Enriching and updating the knowledge base.

• Providing analysis and measuring, analyzing and improving the performance of the application’s technical and functional components in order to improve the user experience.

• Analysing and monitoring application performance data (traces, logs, events, etc.) in order to improve service quality and the user experience.

• In line with the business requirements, managing the capacity elements of the application

• Carrying out data purges in accordance with the business line.

• Realizing the technical integration of applications based on existing products and services in order to reduce implementation times.

• Performing technical integration of applications using existing products and services in order to reduce implementation times.

• Defining and implementing monitoring and facilitating the supervision of services.

• Scheduling batch processing.

• Providing expertise to IT Ops,



notably for production and infrastructure requirements

Managing functional upgrade requests.

• Estimating the APS workload for implementing changes.

• Defining a schedule in conjunction with the various teams (Development, Operation, Business Lines, etc.)

• Contributing to the processes belonging to the activity, observing the requirements and carrying out the necessary remediations.

Requirements:

- ETL DataStage experience

- Orchestrator (Autosys, Control M)

- Linux (RHEL distribution)

- Windows 2016 - 2025

- Network Protocols (VIP load balancer, WAF)

- IT Languages Shell

- Security: Illumio, Authentication Forte…

- Middleware (Apache Kafka, MQ Series…)

- API Management / Back End Impact

- Production Tools: Dynatrace, Kibana

- Toolchain CI/CD

- Devops Tools (Jenkins, Ansible Tower…)

- Scripting (Ansible, Python, Shell, SQL…)

- Cloud tools : Docker, Kubernetes, Terraform

- ITIL Methodologies

- IT production resiliency procedures: DRP (Disaster Recovery Plan), BCP (Business Continuity Plan), HA (High Availability)

- Fluent English spoken

W ork Model:

- Hibrid.
- Flexible hours, Monday to Friday.

W e offer:

Continuous training

Career plan tailored to employee preferences

Progression within the company

Versátil working hours

Hybrid work model

Language training (English, French, Spanish).

Salary: 40.000 - 45.000€

W ould you like to join our team?

I f you have experience in ETL Datastage and you are looking to grow technically and professionally, don't hesitate to apply for this position. Contact us!

📌 IT Support Analyst Datastage (Madrid)
🏢 Talent
📍 Madrid